SHIPPING POLICY

Last Updated: January 1, 2021

We offer $4.99 flat rate shipping to domestic destinations.

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Due to delayed shipping times with UPS and USPS, current shipments may take 5-10 business days to arrive.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at admin@erbnworld.com with your name and order number, and we will look into it for you.

International shipping?

To determine if we can ship to your country, please find our list of Banned Countries below:

  • Albania

  • Algeria

  • India

  • Italy

  • Lithuania

  • Macedonia, Republic of

  • Morocco

  • Nepal

  • Norway

  • Romania

  • Russia

  • Tunisia; and

  • Ukraine

If your country is listed above, unfortunately, we are unable to ship to you at this time due to business-related reasons.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at admin@erbnworld.com.